Service
Center
Service Center Service Center

Adhering to the corporate mission of “Helping customers build an ideal factory,” Newamstar builds a service that “Surpasses customer expectations and exceeds industry standards” with quick response, professional technology, and considerate service attitude, and creates value for customers wholeheartedly.

Service Center Contact Information:

TEL:0512-56993370 58536606
FAX:0512-56993911
E-mail:service@newamstar.com

  • Whole-Plant Project

    With high-quality equipment, perfect service, and strong turn-key service capabilities, Newamstar helps customers achieve a high-efficiency operation of equipment and technical innovation and upgrade to join hands with customers for a win-win situation.

  • On-Site Service

    Adapting to local conditions to provide personalized and considerate services are the consistent pursuit goals of Newamstar. Its Engineering Center has a professional and excellent engineering design and installation commissioning team to ensure the smooth implementation of the project.

  • After-Sales Support

    With the expansion of the global market, Newamstar will, relying on six domestic and overseas service centers, provide technical support and after-sales services to customers all over the world to protect the development of customers’ business.

  • Spare Parts

    Taking full consideration of customers’ actual situation and needs, Newamstar will ensure the stable operation of their equipment according to the operation of the customers’ factory and provide spare parts support for them in time.

Service Commitment Service Commitment
  • Service Goals

    Through standardized, differentiated, and value-added services, we help customers improve their efficiency, reduce costs, increase customer profitability and product value, build the brand competitiveness of Newamstar’s service, and lead the industry service trends.

  • Quick Response

    Newamstar meets customer needs in the shortest time with a complete service platform and fast response mechanism.

  • Initiative Unscheduled Inspection

    Our engineers conduct occasional inspections of the equipment of the customer’s factory to familiar with the operation of the equipment and design solutions for customers.

  • Service Support Service Support
    Repair and Maintenance Program

    Attaching importance to product safety and standardizing the maintenance of equipment maintain a good operating condition of the equipment and avoid unnecessary risks. Based on different site conditions and methods, Newamstar provides customized maintenance programs for customers and implement preventive maintenance measures on a regular basis to optimize costs and maintain the sustainable and stable operation of equipment.


    Measures for Customer’s Benefits:

    Field Inspection

    Inspection

    Regular inspections can help you plan the maintenance of your equipment in a targeted manner and be ready to respond to emergencies. Service engineers evaluate the status of your machine against the Newamstar’s technical standards and this will save you precious time in advance and avoid the impact of your production schedule due to unplanned downtime.

    Overhaul

    Long-term operation of machine will cause wearing or abnormal conditions of wearing parts. Newamstar will help you replace all worn parts and components to ensure the stable and sustainable operation of equipment.

    Comprehensive Repair & Maintenance Program Support

    Repair

    Newamstar’s service engineers provide technical consultation and on-site troubleshooting for customers around the clock. For difficult issues, we will organize experts to diagnose the cause of the malfunction. Global remote services can be achieved through remote operation and maintenance systems. We will quickly respond to each of your service needs and handle them in a timely manner.


    Diagnostic Report

    Newamstar’s service engineers participate in the processes of customer’s production and equipment maintenance in stages, carefully study the operation quality and problems of the customer equipment, evaluate the equipment objectively and neutrally, and provide reasonable and detailed analysis reports and optimization suggestions.

    Technical Updates

    With the continuous innovation and development of equipment and the application of new technologies and new functions, Newamstar will help you keep pace with the technological innovations for your equipment and strive to keep your equipment up-to-date so that you can achieve higher efficiency and lower energy consumption.


    Measures for Customers’ Benefits:

    The most valuable equipment upgrade program

    The latest technology equipment updating proposal

    Spare Parts Management Package

    For each customer’s equipment model, three-level spare parts inventory management is implemented based on the versatility of spare parts, the difference in customization, and the impact of component problems on equipment operation: factory inventory of common parts, customer inventory of custom parts, and supplier inventory of important parts. Through predictive inventory preparation, we can proactively prepare spare parts for maintenance and repair of equipment to minimize unplanned downtime. Newamstar will be dedicated to helping each customer make a reasonable inventory plan for spare parts.


    Remote operation Remote Operation and Maintenance
    Remote Maintenance

    Through the cooperation between equipment technology, sensing technology, software and real-time communication technology, the integrated management of equipment is formed between the user’s factory and Newamstar to the equipment.

    Measures for Customers’ Benefits:

    Obtain conclusive equipment operating data from all relevant links

    Analyze the running quality of equipment according to big data

    ?Take preventive interventions in time according to the abnormal situation of remote monitoring equipment


    Solutions

    Operation Monitoring Module is responsible for real-time monitoring of the entire line of data, and of the status of each single equipment. Through the monitoring screen, users can learn about some important parameters of each equipment: production speed, production quantity, operating status, production parameters, and loss of some equipment. Users can also view the real-time alarm of the equipment so that they can quickly grasp the operation of stand-alone equipment and conduct centralized management and reasonable allocation of resources.


    Energy Management Module comprehensively collects energy consumption data (electricity, water, air, etc.) of the production line, so that the energy consumption of the entire plant will not be overlooked, providing a strong basis for refined management through a visual figure.


    Intelligent Maintenance Module reminds the customer of the number of parts to be maintained in each single equipment by setting the pre-maintenance reminder cycle, so that the enterprise can prepare the inventory of the spare parts in advance. Operators will be reminded that the equipment needs to be maintained so that to maximize the life cycle of the equipment and save unnecessary waste for users.


    Report Center Module can provide production data reports, alarm reports, energy consumption reports, maintenance management reports, and OEE reports according to customers’ requirements for designing report format.


    Administrators can remotely access reports and data directly from the system through the browser of a computer or mobile phone to stay informed factory conditions.

    Training System Training System
    Newamstar is committed to providing its customers with a comprehensive technical training program for their personnel. Through training, operators’ correct performance can be guaranteed, maintenance quality can be improved, and operators’ ability to handle failures can be enhanced to minimize the downtime and improve the working efficiency of equipment.
    Our training includes multiple functional courses such as functional structure principles, process procedures, commissioning, repair and maintenance. We provide a variety of training methods such as networking, on-site and off-site training modes, and tailor training programs based on-site staff needs, skills, and their specific requirements.
    Training Resources

    The diversity of training methods allows customers to choose flexibly according to their own situation
    Multi-level training materials can be used according to the actual needs of customers
    A team of experienced designers and engineers can provide high-quality training results

    Online and
    On-Site Training
    Personalized
    Technical Training
    Assessment
    and Solutions
    Training Service Personalized Technical Training

    Through the accurate and personalized training content jointly determined by Newamstar’s training engineers and factory managers, “Customized Training” ensures that on-site operation team members have rapid technological advancements in a short time.

    Assessment and Solutions

    In order to provide customers with comprehensive solutions to help customers improve their personnel’s technical capabilities, Newamstar arranges experienced service engineers to inspect customers sites from time to time, evaluates their personnel’s technical capabilities, and formulates solutions (training) based on assessments.

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